Refund & Cancellation Policy

You may cancel an order at no charge at any time before the lorry is loaded, by calling [PHONE_NUMBER] or replying to your order confirmation. Any advance paid is refunded in full.

Once material is loaded, we have already incurred loading, royalty and transport costs. If you cancel after loading but before the lorry reaches your site, we will refund the order value less actual transport and handling costs, which are [DISPATCH_CANCELLATION_TERMS].

If the lorry reaches your site and is turned away for reasons within your control — no access, no one present, no unloading arrangement — a failed-delivery charge applies as set out in our Shipping & Delivery Policy.

If you believe the delivered quantity falls short of what was ordered, raise it within [CLAIM_WINDOW_HOURS] of delivery and before the material is used or moved.

• For weight-based orders, the weighbridge slip is the reference document. Keep it.
• For volumetric CFT orders, raise the issue while the material is still in the lorry body or at the point of tipping, so it can be measured.
• Shortfalls within the tolerance stated in our Terms are not treated as short supply.

If what arrives is not what you ordered, or is visibly contaminated or damaged, refuse the unloading and tell the driver and our team immediately. Photographs taken before unloading help us resolve it quickly.

Where we accept the material was incorrect or defective, we will at our option replace it or refund it in full, including transport.

• Bulk material that has been unloaded and then used, mixed, poured, spread or moved.
• Material rejected for reasons of changed requirement after unloading.
• Steel that has been cut, bent or fabricated to your specification.
• Cement bags that have been opened, or stored in conditions causing them to set.
• Quantity variance falling within the tolerance stated in our Terms.

Hire bookings may be cancelled without charge up to [SERVICE_CANCELLATION_NOTICE] before the scheduled start. Later than that, mobilisation charges of [MOBILISATION_CHARGE] apply, as the machine and operator have been committed.

If the machine reaches your site and cannot work because the site is not ready, the minimum engagement is chargeable.

Approved refunds are returned to the original payment method — the UPI ID or bank account the payment came from. Cash-on-delivery orders are refunded by bank transfer to an account in the orderer’s name.

We process approved refunds within [REFUND_PROCESSING_DAYS] working days [VERIFY]. The time it then takes to appear in your account depends on your bank.

Call [PHONE_NUMBER] or email [EMAIL_ADDRESS] with your order number, the delivery date, photographs where relevant, and the weighbridge slip for weight claims. We will acknowledge within [ACKNOWLEDGEMENT_HOURS] and tell you the outcome within [RESOLUTION_DAYS].

If you are not satisfied with the outcome, escalate to our Grievance Officer.